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View Accounting Option for a Revenue Management Contract is disabled / greyed out / not available (Doc ID 2708561.1)

Last updated on SEPTEMBER 07, 2020

Applies to:

Oracle Fusion Revenue Management Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Upon accessing a contract and using the Actions feature, it has been noticed that 'View Accounting' is disabled / greyed out / not available

EXPECTED BEHAVIOR
-----------------------
'View Accounting' should be available for display and in order to access it.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Import contract
2. Revenue Management > query for the imported contract
3. Actions > check the 'View Accounting'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot review the Accounting over the mentioned contract.

Cause

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In this Document
Symptoms
Cause
Solution


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