Display Name (submitted By) Not Shown As Sender Name On Outlook
(Doc ID 2708641.1)
Last updated on DECEMBER 02, 2022
Applies to:
Oracle Fusion Payables Cloud Service - Version 11.13.20.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.04.0 version, Approvals
ACTUAL BEHAVIOR
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Display Name (submitted by) not shown as Sender Name on Outlook
Usually when approver receives email notification users are able to recognize who submitted it because "Sender Name" is shown. However upon checking some users display name are working and some are not.
EXPECTED BEHAVIOR
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Display Name (submitted by) should be shown as Sender Name on Outlook
STEPS
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The issue can be reproduced at will with the following steps:
1. Create an Invoice and submit for approval
2. Check the approval mail notification
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, user get delay in approval process
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |