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Not Able To Print PDF From PVD (Doc ID 2708648.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After printing PDF in PVD, it pops up "Report printed", but nothing else happens and nowhere to save or open the printed PDF.

EXPECTED BEHAVIOR
-----------------------
After printing PDF in PVD, it should allow the user to save PDF to local somewhere, and PDF should be created successfully.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into PVD.
2. Open a project.
3. On the application view, File -> Print -> Print To PDF (Where:Amyuni PDF) -> OK -> popup "Report printed"
4. Nothing else happens and nowhere to save or open the printed PDF. The PDF is not created on user's local computer.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create PDF to user's local computer from PVD.

Cause

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In this Document
Symptoms
Cause
Solution
References


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