How to Write a Business Case for CX Sales & B2B Service Customers?
(Doc ID 2709184.1)
Last updated on OCTOBER 01, 2020
Applies to:Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.
The purpose of this document is to empower customers to articulate a Business Case which accurately reflects their business needs and the associated impact of those needs not being delivered by the Oracle Applications functionality available.
The intent of this document is to encourage and inspire customers to author the best written Business Cases.
This document provides a guide to help write a quality Business Case.
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In this Document
|Business Case Templates|
|Business Case Template - Live/Production Environment|
|Business Case Template – Implementing/Stage Environment|