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How to Write a Business Case for CX Sales & B2B Service Customers? (Doc ID 2709184.1)

Last updated on OCTOBER 01, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


The purpose of this document is to empower customers to articulate a Business Case which accurately reflects their business needs and the associated impact of those needs not being delivered by the Oracle Applications functionality available.

The intent of this document is to encourage and inspire customers to author the best written Business Cases.

An escalation process that utilizes a Business Case is likely to lead to a superior ownership experience with all stakeholders aware of the negative impact of the issue in terms of use of the application and on your business (after go-live) or milestone (during implementation).


 This document provides a guide to help write a quality Business Case.


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In this Document
 Business Case Templates
 Business Case Template - Live/Production Environment
 Business Case Template – Implementing/Stage Environment

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