My Oracle Support Banner

The customer profile class {0} is inactive. Select another profile class for the customer profile. (AR-855936) (Doc ID 2709327.1)

Last updated on NOVEMBER 18, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

Deleted Customer Profile Classes still showing in LOV for new customers

When attaching a customer profile class to the customer site record, the user is seeing deleted Profile Classes. Upon selecting the wrong record, the user is shown an error message.
Expectation: Deleted Profile Classes should not be displayed.

ERROR
-----------------------
The customer profile class {0} is inactive. Select another profile class for the customer profile. (AR-855936)

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.