Same Start/end Time For Different Events in CRM - CRM Omni Channel Events Real Time
(Doc ID 2710075.1)
Last updated on SEPTEMBER 11, 2020
Applies to:Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.
On : 11.13.20.04.0 version, Analytics
When building an analysis on CRM - CRM Omni Channel Events Real Time subject area, that is showing same start/end time for different events for same agent.
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