Error: "Unable to communicate with cloud server. Reached maximum retries." When Attempting to Re-Login to P6 Professional After Being Automatically Logged Out When Exceeding the Session Duration. (Doc ID 2710501.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12 and later
Information in this document applies to any platform.

Goal

OCI Cloud customer

Users are being logged out of P6 Professional after being connected for 8 hours. When a user attempts to login again, they receive a P6 re-authenticate error:

Unable to communicate with cloud server. Reached maximum retries.

Solution

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In this Document

Goal

Solution

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Error: "Unable to communicate with cloud server. Reached maximum retries." When Attempting to Re-Login to P6 Professional After Being Automatically Logged Out When Exceeding the Session Duration. (Doc ID 2710501.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!