Java Lang Nullpointerexception Error on Create or Update Opportunity
(Doc ID 2710567.1)
Last updated on SEPTEMBER 15, 2020
Applies to:Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.
Unable to attach any account to opportunities.
The issue can be reproduced at will with the following steps:
1. Navigator > Account > Edit Account > go to Opportunities subtab > Click on Create Opportunity >Cannot see any value in Account field
2. If user anyways goes ahead and click on Save and Continue, there is error - java.lang.NullPointerException
3. Navigator > Opportunities > open an existing opportunity > go to Account field > go to list of values and try to add any account > user selects from list of values, but that value does not reflect and appear in the field
4. Navigator > Opportunities > Create an opportunity > go to Account field > Click on list of values, search and select any account > there is Error popup, but there is no error message; it appears just blank
The issue has the following business impact:
Due to this issue, users cannot create opportunity along with account
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