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Run Diagnostics For Geography Name Referencing Package Status Ending In Error (Doc ID 2710690.1)

Last updated on OCTOBER 19, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.19.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.19.10.0 version, Performance

Run Diagnostics For Geography Name Referencing Package Status Ending In Error

Attempting to Run Diagnostics for Test Name Geography Name Referencing Package Status to check status on Validate Geographies of Addresses Against Master Geographies process.
When checking the status through Run Diagnostics, it shows the process ended with an Execution Error.

ERROR
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An error occurred while executing test: oracle.apps.crmCommon.core.diagnostic.internal.testDef.secure.GeoGNRReport: Could not invoke test.
Reasons could be because (a) The associated application CrmCommon is not running (b) Credential Store and Permissions have not been set up correctly (c) The test is being invoked from outside the J2EE context.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Diagnostics Tests
2. Search for Test Name "Geography Name Referencing Package Status"
3. Select Test Name and click Add Run
4. Select Run and Click Run
5. Diagnostic Test Run Status shows error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot verify why Process is not completing.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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