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Error While Saving The Account Record (Doc ID 2710856.1)

Last updated on SEPTEMBER 23, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version and later
Information in this document applies to any platform.


Error while saving the Account record

We are getting an error "You cannot lock the record because it is already locked by another user."

Steps to reproduce:

1. Navigator
2. Sales
3. Create an Account (Legal Name field on Create layout is not required and is left empty) and fill the required field only
4. Save and continue > Profile subtab
5. Legal Name field is required now
6. Type something in the Legal Name field > Error: "You cannot lock this record because it is already locked by another user."

How to resolve the issue?


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