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Error: SVC_AP_DISCARD_ACTION_PLAN_ERR-SVC-5295299 On Deleting An SR With Action Plans (Doc ID 2711180.1)

Last updated on MAY 20, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Service Request

Error SVC_AP_DISCARD_ACTION_PLAN_ERR-SVC-5295299 Deleting an SR with action plans

The customer is facing the following when attempting to delete an SR in HR Help Desk. The SR has an action plan added, and the action plan status is 'Completed'. The error is happening with all users. The customer is able to delete SR that doesn’t have action plans added.

ERROR
-----------------------
JBO-SVC:::SVC_AP_DISCARD_ACTION_PLAN_ERR: SVC-5295299An error occurred while discarding the action plan. Contact your help desk.


Replication Steps:

1. Edit an existing with completed action plan.
2. Delete the SR.



Cause

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In this Document
Symptoms
Cause
Solution
References


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