My Oracle Support Banner

Help Icon for Rich Text Fields Shows Raw HTML on Hover Instead Of "Click For Help" (Doc ID 2711661.1)

Last updated on AUGUST 17, 2023

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 20 C and later
Information in this document applies to any platform.

Symptoms

In JET commerce, when a rich text commerce attribute has a description which contains HTML, mousing over the help icon will display raw HTML. It is expected that mousing over a rich text attribute's help icon would show a popup that says "Click for help" just like other attribute types.



Incorrect


Correct

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.