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Customers Having Multiple Duplicated Bill To Sites Getting Displayed In LOV's For 1 Ship To Site Address (Doc ID 2712191.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
There are Multiple Bill to Sites coming for one ship to site in the Customer site page (Manage Customers screen).

Customer tried to delete the address using Import Management 'Import Mode: Delete records'.

This import activity has been successfully completed but there is not any difference from the UI page.

EXPECTED BEHAVIOR
-----------------------
Deleted address should not be available in UI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Tools > Import Management
2. Create new Import Activity for Address object setting Import Mode = Delete records
3. Next > Submit
4. After import job complete successfully, check the address in Customer site page
5. Deleted address still available.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete address

Cause

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In this Document
Symptoms
Cause
Solution


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