My Oracle Support Banner

Review Customer Account Screen - Mismatch Between Summary And Drilldown Detail (Doc ID 2712252.1)

Last updated on JUNE 07, 2023

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Customers

ACTUAL BEHAVIOR
---------------
The Total amount from Page Review Customer Accounts Details, tab Overview, is different from Total Amount from Review Customer Accounts Details, tab Activities.

Even if the process "Process Receivables Transactions for Customer Account Summaries" was run, the amounts are still different.
 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.