My Oracle Support Banner

P6 Professional Frequently Crashes with Error "P6 Professional has stopped working" (Doc ID 2712328.1)

Last updated on OCTOBER 04, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12.3.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 19.12.3.0 and later
Primavera P6 Professional Project Management - Version 19.12.3.0 and later
Information in this document applies to any platform.

Symptoms

Users experience frequent P6 Professional crashes with the following error when trying to copy a project or add project as a baseline (client-side Cache is disabled).

Primavera P6 Professional has stopped working.

The following crash log can be found in the Windows Event Viewer:

Faulting application name: PM.EXE, version: 19.12.3.35053, time stamp: 0x5e65d2a1
Faulting module name: USER32.dll, version: 10.0.17763.1339, time stamp: 0xf4ca585f
Exception code: 0xc00000fd
Fault offset: 0x0000000000022ab9
Faulting process id: 0x37bc
Faulting application start time: 0x01d6820524865d59
Faulting application path: C:\Program Files\Oracle\Primavera P6\P6
Professional\19.12.3\PM.EXE
Faulting module path: C:\WINDOWS\System32\USER32.dll

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.