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Lead Gone After Merging 2 Companies (Doc ID 2712737.1)

Last updated on NOVEMBER 09, 2020

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Symptoms

On : 040.011.000 version, Customer Relationship Mgt.

ACTUAL BEHAVIOR
---------------
Lead has been deleted from the system after 2 accounts were merged

EXPECTED BEHAVIOR
-----------------------
Lead, as a related section of the account should not have been deleted after merging

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Impersonate the user xxx
2. 2 accounts were merged
3. As a result of merging the lead id xxx cannot be found anymore in the system, not even under Deleted Items

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have the lead details anymore





Cause

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In this Document
Symptoms
Cause
Solution
References


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