Lead Gone After Merging 2 Companies
(Doc ID 2712737.1)
Last updated on APRIL 04, 2024
Applies to:
Oracle CRM On Demand - Version 031CS to 031CS [Release 31]Information in this document applies to any platform.
Symptoms
On : 040.011.000 version, Customer Relationship Mgt.
ACTUAL BEHAVIOR
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Lead has been deleted from the system after 2 accounts were merged
EXPECTED BEHAVIOR
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Lead, as a related section of the account should not have been deleted after merging
STEPS
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The issue can be reproduced at will with the following steps:
1. Impersonate the user xxx
2. 2 accounts were merged
3. As a result of merging the lead id xxx cannot be found anymore in the system, not even under Deleted Items
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot have the lead details anymore
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |