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FA: SCM: OM: Order Cancellation from UI does not Persist the "Cancellation Reason and Comments" on the Canceled Order (Doc ID 2713732.1)

Last updated on SEPTEMBER 23, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

After 20C:

If an order is canceled using UI and the user provides a cancel reason and/or comment, the cancel reason and comments are not persisted on the canceled order. The order cancellation works correctly.

Changes

1. Create an Order
2. Cancel the Order Header / Line
3. Enter the Reason Code and Comments
4. Query the Canceled Order or Order Line again and Verify the Reason code / Comments

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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