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Fusion Global Payroll: Error " An application error occurred. See the incident log for more information " In 'Process Results Summary' Filters (Doc ID 2714501.1)

Last updated on SEPTEMBER 28, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.07.0 version, Global Payroll

When attempting to Remove that 'Last 7 Days' filter from Process Results Summary, the following error occurs

ERROR
-----------------------

An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. My Client Groups > Payroll > Process Results Summary

2. Remove the filter 'Last 7 Days'

3. click Show Filters

4. Enter 'Payroll Name': XX

5. Click on any process that shows up > now we are on that particular process' details page

6. Next, click on back '<' to go to the initial 'Process Results Summary' page

7. It is observed that 'Last 7 Days' filter again show up by default

8. Remove that 'Last 7 Days' filter

9. Face this error while removing this filter


Cause

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In this Document
Symptoms
Cause
Solution
References


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