My Oracle Support Banner

Desktop Sync Connection Cannot Be Removed After Migration (Doc ID 2714505.1)

Last updated on SEPTEMBER 28, 2020

Applies to:

Content and Experience Cloud Service - Version N/A and later
Content and Experience Cloud - Version N/A and later
Content and Experience Cloud Classic - Version 18.4.1 and later
Information in this document applies to any platform.

Symptoms

We're seeing a new issue after migration from a Gen 1 to a Gen2 Cloud service instance; users have reported that they are unable to remove the connection from the old cloud service instance.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.