Not Able To Login Through Outlook Side Panel, Device Not Recognized As Company Laptop
(Doc ID 2715072.1)
Last updated on JULY 09, 2021
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.04.0 version, Microsoft Office 365
Not able to login through side panel, device not recognized as company laptop
Customer is seeing attached error when logging in through Office 365 plugin in the side panel through thick client. If logged in through OWA, plugin works fine. Customer upgraded to Windows 10 19.09 recently, after which the issue started. Plugin was working as expected before the upgrade
ERROR
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[Translated to English]
You cannot access it from here
This app contains sensitive information and can only be accessed from <company> devices. Access from personal devices is not permitted.
Log out and log back in with another account
More details
Please Log in with your <company> email address
STEPS
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The issue can be reproduced at will with the following steps:
1. In O365 thick client > Open side panel > Click on connect > Shows error
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot login to the side panel
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |