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Not Able To Login Through Outlook Side Panel, Device Not Recognized As Company Laptop (Doc ID 2715072.1)

Last updated on JULY 09, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Microsoft Office 365

Not able to login through side panel, device not recognized as company laptop

Customer is seeing attached error when logging in through Office 365 plugin in the side panel through thick client. If logged in through OWA, plugin works fine. Customer upgraded to Windows 10 19.09 recently, after which the issue started. Plugin was working as expected before the upgrade

ERROR
-----------------------
[Translated to English]
You cannot access it from here
This app contains sensitive information and can only be accessed from <company> devices. Access from personal devices is not permitted.
Log out and log back in with another account
More details
Please Log in with your <company> email address


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In O365 thick client > Open side panel > Click on connect > Shows error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to the side panel

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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