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Analyze Product Gross Margin UI Shows Revenue as Zero(0) for Some Customers (Doc ID 2715088.1)

Last updated on OCTOBER 14, 2020

Applies to:

Oracle Fusion Cost Management Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

Analyze Product Gross Margin UI does not show the customer name
in case of some of the customers and the revenue is shown as 0 in
the 'Analyze Product Gross Margin' UI for internal customers, however
the gross margin details UI on clicking gross margin figures on the
Analyze Product Gross Margin UI, it shows the revenue amounts.

EXPECTED BEHAVIOR
-----------------------
Expect Analyze Product Gross Margin UI to show the customer name
for all the orders and the revenue to be shown in Analyze Product Gross Margin UI
when a revenue is available on the gross margin details UI on clicking gross margin figures

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Supply Chain Execution > Cost Accounting > Task List > Analyze Product Gross Margins
2. Search by the start date and end date.
3. Click on 'Customer' tab see that the 'Customer Name' is blank.
4. For some of the customers of type internal, the revenue is shown as 0.00
5. On clicking the gross margin link, the drill down details show 'Total Revenue' is positive on trying extract the 'Gross Margin Details' page

Cause

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In this Document
Symptoms
Cause
Solution
References


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