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Unable To Create CEC Instance:OCE-121 IDCS Token Validation has failed (Doc ID 2715479.1)

Last updated on OCTOBER 01, 2020

Applies to:

Content and Experience Cloud Service - Version 16.4.1 to N/A
Content and Experience Cloud - Version 18.4.1 to 18.4.1
Content and Experience Cloud Classic - Version 18.1.2 to 18.4.1
Information in this document applies to any platform.

Symptoms

As a Part of Gen1 to GEN2 Migration we are unable to Create OCE instance in Frankfurt region Tenancy => xyz Compartment

1. Trying to create OCE in Frankfurt region. IDCS home region is Ashburn. We get the below error even though the user is  the administrator.
  "OCE-121 IDCS Token Validation has failed. User is unauthorized to perform this Action"
2. Tried to create OCE in the home region and it gets created successfully.

Cause

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In this Document
Symptoms
Cause
Solution
References


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