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When Attempting to Process A Business Process (BP) Record, Nothing Seems to Happen, No Errors Displayed in UI, Record Not Changed (Doc ID 2715564.1)

Last updated on OCTOBER 26, 2020

Applies to:

Primavera Unifier Cloud Service - Version 19.1 to [Release 19.1 to 19.12]
Primavera Unifier - Version 19.12 to [Release 19.12]
Information in this document applies to any platform.


When processing a Cost Type BP Draft and attempting to "Send" the record to the next step in the workflow, there is no change in the display, it doesn't appear that anything is happening. No processing window, no dots, nothing.

Expecting the BP record to be created and sent to the next step of the BP workflow.

The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment
  2. Navigate to Project/Shell where the BP has been configured > Task Manager > Drafts > Open the Cost type BP record draft.
  3. Click "Send"
  4. There is no visual clue that anything actually occurred when you click "Send".




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