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Opportunities Subtab under Contact displaying Unrelated Records (Doc ID 2715748.1)

Last updated on NOVEMBER 16, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.07.0 version, Opportunities

ACTUAL BEHAVIOR
---------------

When we go to Contact-Opportunity then hundreds of opportunities are showing even though they are not relevant to contact.

EXPECTED BEHAVIOR
-----------------------

Only the relevant Opportunities of contacts should appear in the sub tab.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Sales >> contacts >> Opportunity sub tab.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users is able to see the unrelated opportunities as well for the contacts.

Cause

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In this Document
Symptoms
Cause
Solution
References


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