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Error when Clicking JET Action with Line Array Imported into Library Function [Unknown Error] (Doc ID 2715823.1)

Last updated on NOVEMBER 02, 2020

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 C and later
Information in this document applies to any platform.

Symptoms

When attempting to perform an action on a quote in JET UI, the following error occurs in a dialog box:

You have attempted an action that could not be completed. Please verify if the service is available, or contact your site administrator if this issue persists. Details: "Unknown Error"

The bm.log records this error:

10 Aug 2020 23:25:12,509 [ERROR] com.bm.xchange.rest.exceptions.BMSystemExceptionHandler.toResponse(BMSystemExceptionHandler.java:48) - System exception
com.bm.xchange.util.BMSystemException: Unknown Error
    at com.bm.xchange.services.GeneralDBService.abortTransaction(GeneralDBService.java:1833)
    at com.bm.xchange.services.DBServiceImpl.abortTransaction(DBServiceImpl.java:110)
    at com.bm.xchange.services.commerce.bs.actions.collab.provider.CmBsCollabActionRevisionServiceImpl.abortTransactionAndCachedChangeSetsRaw(CmBsCollabActionRevisionServiceImpl.java:352)
    at com.bm.xchange.services.commerce.actions.CmModifyTabAction.performAction(CmModifyTabAction.java:173)
    at com.bm.xchange.services.commerce.bs.action.CmBsActionServiceImpl.performAction(CmBsActionServiceImpl.java:996)
    at com.bm.xchange.dynamicResource.commerce.ResourceCmActionExecutor.doExecuteAction(ResourceCmActionExecutor.java:494)
    at com.bm.xchange.dynamicResource.commerce.ResourceCmActionExecutor$ResourceCmActionOperation.call(ResourceCmActionExecutor.java:331)
    at com.bm.xchange.dynamicResource.commerce.ResourceCmActionExecutor$ResourceCmActionOperation.call(ResourceCmActionExecutor.java:298)
    at com.bm.xchange.services.security.AsyncAuthWrapperImpl$CallableWithAuth.call(AsyncAuthWrapperImpl.java:94)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)
Caused by: com.bm.xchange.util.BMSystemException: Unknown Exception.
    at com.bm.xchange.services.commerce.actions.CmActionBO.bsModify(CmActionBO.java:3003)
    at com.bm.xchange.services.commerce.actions.CmActionBO.bsModify(CmActionBO.java:2733)
    at com.bm.xchange.services.commerce.actions.CmActionBO.handleBsModify(CmActionBO.java:5614)
    at com.bm.xchange.services.commerce.actions.CmModifyTabAction.performAction(CmModifyTabAction.java:141)
... 11 more
Caused by: java.lang.NullPointerException
    at com.bm.xchange.dynamicResource.commerce.ResourceRestInputHandler.getConvertedValueFromCmDataArray(ResourceRestInputHandler.java:306)

Cause

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In this Document
Symptoms
Cause
Solution
References


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