Customer Account Created in AR Is Not Visible in Sales (Doc ID 2715870.1)

Last updated on JUNE 14, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Customer Import -- Account Usage

In Sales the Account Usage is coming as Prospect. While importing a customer with FBDI Template is it possible to load Customer usage in order to use it from CPQ?

EXPECTED BEHAVIOR
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To see the Sales Account in Sales -> Accounts after performing the below steps

STEPS
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The issue can be reproduced at will with the following steps:
1. Import Party-Account-Site using AR FBDI template
2. Observe in "Customer Data Management that Buying Customer" and "External Legal Entity" usages have been assigned to the Party.
3. Add the Customer (SALES_ACCOUNT) usage for this party
4. Search in Sales-> Accounts, the Sales Account does not exist.

Cause

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