My Oracle Support Banner

Customer account created in AR not visible in SALES (Doc ID 2715870.1)

Last updated on OCTOBER 23, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.04.0 version, Customers

ACTUAL BEHAVIOR
---------------
Customer Import -- Account Usage

In Sales the Account Usage is coming as Prospect. While importing a customer with FBDI Template is it possible to load Customer usage in order to use it from CPQ?

EXPECTED BEHAVIOR
-----------------------
To see the Sales Account in Sales -> Accounts after performing the below steps

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Import Party-Account-Site using AR FBDI template
2. Observe in "Customer Data Management that Buying Customer" and "External Legal Entity" usages have been assigned to the Party.
3. Add the Customer (SALES_ACCOUNT) usage for this party
4. Search in Sales-> Accounts, the Sales Account does not exist.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.