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When Accessing A Service Request From The Contacts Page The Right Panel Is Not Available (Doc ID 2716666.1)

Last updated on JUNE 17, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
The Right Panel is missing from the Service request details page if the page is opened from the Contacts screen.

When the same service request is accessed from the Service request page the right panel is available


EXPECTED BEHAVIOR
-----------------------
Expect that the Right panel is available on the SR details page so users can view the knowledge information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service > Contacts.
2. Select a Contact
3. On the Contact details page select the 'service requests' subtab.
4. Select a service request.
5. On the SR details page the Right panel is missing.
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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