My Oracle Support Banner

C1-FRSUP Batch Producing Wrong Output (Doc ID 2716697.1)

Last updated on OCTOBER 12, 2020

Applies to:

Oracle Financial Services Revenue Management and Billing Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

In RMB Production environment, C1-FRSUP Batch producing wrong Output.

ACTUAL BEHAVIOR
-----------------------------
C1-FRSUP batch does not yield the desired output.
The purpose was to mark all error transaction records across multiple transaction files to Retry status so that the same could be reprocessed separately.
The batch works fine when the exact filename is provided as input, where all the records in error status under that specific file is picked for processing and the status of the same are updated to retry.

EXPECTED BEHAVIOR
---------------------------------
The C1-FRSUP batch should pick all the Error records from previously uploaded files that satisfy the input criteria of Filename, and update the status to Retry for those records.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submitted C1-FRSUP batch with value for 'File Name' mandatory parameter in the pattern "XYZ%", where the intention was to pick all files starting with filename XYZ to be considered for processing.
2. The batch did not pick the intended records of the partially processed transaction files but instead picked only error records of the file that was in "Pending" status on file upload dashboard (this file was previously partially processed and got terminated abnormally).
3. None of the records from partially processed files with filename satisfying the input criteria was picked for processing.

BUSINESS IMPACT
---------------------------
The issue has the following business impact:
There are too many transaction files pending for processing on production with each having its own share of error records. So it is essential that this batch works as expected to meet this requirement.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.