My Oracle Support Banner

Fusion Absence Management: Certain Absence Request Approval Emails are Not Being Sent to the Approver (Doc ID 2717072.1)

Last updated on OCTOBER 15, 2020

Applies to:

Oracle Fusion Absence Management Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

Certain Absence Approval email notifications are not getting sent to the Approver.  For example, a Line Manager is not getting an Absence Approval email when one of their team members applies for an absence, although they are able to get the Approval emails from their other team members.
In all cases, they are getting the BPM Worklist notification.   The expected behaviour is to receive both an email and BIP worklist notification entitled:

Action Required: Approval of <AbsenceType> Absence Request for <Employee Name> from <DateFrom> to <DateTo>

Example of the BPM Worklist notification from the problematic person:

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.