My Oracle Support Banner

Oracle Fusion Learning Cloud: Error Received When Resetting Activities: "The learning record can't be reactivated because it conflicts with record [...]" (Doc ID 2717339.1)

Last updated on OCTOBER 06, 2020

Applies to:

Oracle Fusion Learning Management Cloud Service - Version 11.13.20.04.0 and later
Information in this document applies to any platform.

Symptoms

Unable to reset an activity via My Client Groups > Learning > Learners > Manage Activities > Reset / Reset All Activities as a warning appears:
"The learning record can't be reactivated because it conflicts with record OLCxxxxxx"

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.