My Oracle Support Banner

How to report issues with the My Services, My Account (CloudPortal) access, User/Password, Locked Accounts? (Doc ID 2717425.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version N/A and later
Oracle Cloud Infrastructure - Version N/A and later
My Oracle Support - Version and later
Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.


Reporting access issues for:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 SaaS (SSO, CloudPortal, MyServices, User/Password issues)
 PaaS/IaaS/OCI (Cloud Account Administration, Password Reset, Account Unlock for Identity Domain or Service Administrator issues)
 2-Factor Authentication (2FA) / Multi-Factor Authentication (MFA) issues
 My Oracle Support (MOS) portal

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.