How to report issues with the My Services, My Account (CloudPortal) access, User/Password, Locked Accounts? (Doc ID 2717425.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version N/A and later
Oracle Cloud Infrastructure - Version N/A and later
My Oracle Support - Version 3.3.1.0.0 and later
Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Goal

Reporting access issues for:

Cloud Account, My Services, My Account (Cloud Portal)
MFA/2FA issues
User/Password Reset, Locked Accounts

Solution

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In this Document

SaaS (SSO, CloudPortal, MyServices, User/Password issues)

PaaS/IaaS/OCI (Cloud Account Administration, Password Reset, Account Unlock for Identity Domain or Service Administrator issues)

2-Factor Authentication (2FA) / Multi-Factor Authentication (MFA) issues

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