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Shell Picker Window Opens but Never Renders (Doc ID 2717558.1)

Last updated on OCTOBER 07, 2020

Applies to:

Primavera Unifier Cloud Service - Version 19.12.7.0 to 19.12.8.0 [Release 19.12]
Primavera Unifier - Version 19.12.7.0 to 19.12.8.0 [Release 19.12]
Information in this document applies to any platform.

Symptoms

On : Unifier 19.12.7


ACTUAL BEHAVIOR
---------------

When opening a shell picker in a Business Process (BP) record, the window opens but never renders.

EXPECTED BEHAVIOR
-----------------------

The window should render with a list of shells.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log in to Unifier
  2. Navigate to the appropriate BP log
  3. Open an existing editable record or create a new record
  4. Click on the problem Shell picker
  5. The picker window opens and three dots appear but the data never renders.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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