How To Add Custom Field To Chat Inlay And Assign The Request to a Specific Queue? (Doc ID 2718737.1)

Last updated on APRIL 01, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

How to add custom attributes in Chat Inlay and assign the chat request to a specific queue?

The business scenario: Having multiple external web sites, each chat needs to be identified and be assigned to a specific queue.

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