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UAE Payroll Legislation: Error "Error 'ORA_ENTITLEMENT_CALCULATOR Error At Line 321" while processing the quickpay (Doc ID 2719028.1)

Last updated on OCTOBER 13, 2020

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.07.0 version, AE - United Arab Emirates Legislation

When attempting to run Quick Pay/Payroll for an employee the following error occurs.

ERROR
-----------------------
An error occurred when processing element {ELEM_NAME. (ETNAME=Emergency Leave Entitlement Result)
An error occurred when processing formula EMERGENCY LEAVE ENTITLEMENT RESULT.
An external function call error occurred for formula ORA_ENTITLEMENT_CALCULATOR, line 321.
Error was encountered when processing payroll relationship xxx
An application error occurred. An assertion failure was detected at location pylogerr:1.
An error occurred during formula execution. (ORACLE_ERROR_TEXT=) (FORMULA_ERROR_TEXT=An external function call error occurred for formula ORA_ENTITLEMENT_CALCULATOR, line 321.)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Quickpay
2. Error triggers

Cause

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In this Document
Symptoms
Cause
Solution


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