When Creating New Invoice (AR) The System Uses an Inactive Ship-to Site
(Doc ID 2719454.1)
Last updated on DECEMBER 09, 2020
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.13.20.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.01.0 version, Setup and Configuration
ACTUAL BEHAVIOR
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When Creating New Invoice (AR) The System Uses an Inactive Ship-to Site
The client inactivated one customer and created the same again, but when creating a new invoice and searching the customer, the system automatically defaults the old register (inactive ship-to site)
The client uses one external API (GFT) , and when they try integrate with the system it does not find the customer.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |