Inbound E-mail Fails When Creating Service Requests "The value of the attribute XXXXX isn't valid"
(Doc ID 2719705.1)
Last updated on JULY 07, 2022
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.20.04.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
When an inbound e-mail is received by the system Service Requests are not getting created as the message fails with the following message:
"The value of the attribute XXXXXX isn't valid".
EXPECTED BEHAVIOR
-----------------------
Expect that a service request will be created from the inbound e-mail
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User sends an inbound e-mail to create a service request.
2. The service request is not created
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |