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Gen 2 Exadata Cloud@Customer: Customer Maintenance Contacts (Doc ID 2720028.1)

Last updated on OCTOBER 14, 2020

Applies to:

Gen 2 Exadata Cloud at Customer - Version All Versions to All Versions [Release All Releases]
Linux x86-64
Exadata Cloud@Customer: Customer Maintenance Contacts


Exadata Cloud@Customer: Customer Maintenance Contacts
Services: Database
Release Date: Sept. 23, 2020


Add Maintenance Contacts during Infrastructure Provisioning

Customers can now specify maintenance contact during the Exadata infrastructure provisioning flow. The primary contact has to be associated with the Customer Support Identifier (CSI) linked to this infrastructure and requires a phone number to be specified.




Manage Maintenance Contacts on Infrastructure

Customers can easily view the primary contact and the associated CSI for the infrastructure. The system automatically populates the CSI number linked to the infrastructure. Customers can manage associated infrastructure contacts through an action button on the details page.



Customers are prompted to add primary maintenance contact in order to proceed with infrastructure activation if no contact was added during the provisioning flow.

Customers can add one or more maintenance contacts, specifying a primary contact along with other additional secondary contacts using the add contacts action panel.




For more information, see:

Using the Console to Create Infrastructure
Managing Infrastructure Maintenance Contacts



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