Users experience the following Error ADF_FACES-60097 error Attempting to service request to resolved (Doc ID 2720638.1)

Last updated on JUNE 12, 2022

Applies to:

Symptoms

On : 11.13.20.07.0 version, Service Requests

When attempting to update an SR in stage and prod envirnment
the following error occurs.

ERROR
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An application error occurred, See incident log for more information.
An application error has occurred, your help desk can use following information to obtain a more detailed description of this incident 285: Server Domain: FA domain, Server Instance: U_Server1, Application Name: ORA_CRM_UIAPP


STEPS
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The issue can be reproduced at will with the following steps:

1. Open any existing SR
2. Populate the Category field.
3. Click on save
4. assign the SR to our self
5. click on save
6. Change the status from 'In progress' to 'Resolved'
6.then save
7. Click on save and close

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot update a service request in both stage and prod

Cause

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