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OMC: Cloud Agent stop communicate to OMC after custom certificate in network changed. (Doc ID 2720739.1)

Last updated on OCTOBER 18, 2020

Applies to:

Oracle Management Cloud - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.


Cloud Agent stop communicate with OMC after custom certificate in changed.

Status of Cloud agent show below

<AGENT_HOME>/bin/omcli status agent

Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved.
Version : 1.51.0
State Home : ../agent_inst
Log Directory : ../agent_inst/sysman/log
Binaries Location : ../core/1.51.0
Process ID : <PID>
Parent Process ID : <ID>
URL : <host>/emd/main/
Started at : DATE
Started by user : oracle
Operating System : Linux version 4.1.12-124.33.4.el6uek.x86_64 (amd64)
Data Collector enabled : false
Sender Status : FUNCTIONAL
Gateway Upload Status : UNKNOWN
Last successful upload : (unknown)
Last attempted upload : TIME
Pending Files (MB) : 0.51
Pending Files : 143
Backoff Expiration : (none)
Dispatched Work Encryption : ENABLED

Agent is Running and Ready

<AGENT_HOME>/bin/omcli status agent connectivity
Oracle Management Cloud Agent
Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved.
Cloud Agent is Running

Connectivity Issues:
Symptom Cause Observed
--------------------------- ------------------------------------------------------ -------------------
Agent unable to communicate Agent unable to connect to Identity Management service 2020-10-12 09:48:49

---[OMC Ping Hop]------------------------------------------[Time]-[Details]-----
  OMC 48ms PKI-07005: Untrusted certificate chain.


Error captured from : <AGENT_INST>/sysman/log/gcagent.log

INFO - Attempt 2: TSAccess[POST https://<IDCS>:443/oauth2/v1/token
StartTime:2020-10-12 12:08:10,919 CEST
Response Status:0
EndTime:2020-10-12 12:08:10,948 CEST
Error:ClientHandlerException: PKI-07005: Untrusted certificate chain. due to SSLHandshakeException: PKI-07005: Untrusted certificate chain. due to CertificateException: PKI-07005: Untrusted certificate chain.



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