My Oracle Support Banner

OMC: Cloud Agent stop communicate to OMC after custom certificate in network changed. (Doc ID 2720739.1)

Last updated on OCTOBER 30, 2024

Applies to:

Oracle Management Cloud - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

Cloud Agent stop communicate with OMC after custom certificate in changed.

Status of Cloud agent show below

<AGENT_HOME>/bin/omcli status agent

Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
Version : 1.51.0
State Home : ../agent_inst
Log Directory : ../agent_inst/sysman/log
Binaries Location : ../core/1.51.0
Process ID : <PID>
Parent Process ID : <ID>
URL : <host>/emd/main/
Started at : DATE
Started by user : oracle
Operating System : Linux version 4.1.12-124.33.4.el6uek.x86_64 (amd64)
Data Collector enabled : false
Sender Status : FUNCTIONAL
Gateway Upload Status : UNKNOWN
Last successful upload : (unknown)
Last attempted upload : TIME
Pending Files (MB) : 0.51
Pending Files : 143
Backoff Expiration : (none)
Dispatched Work Encryption : ENABLED

--------------------------------------
Agent is Running and Ready


<AGENT_HOME>/bin/omcli status agent connectivity
Oracle Management Cloud Agent
Copyright (c) 1996, 2020 Oracle Corporation. All rights reserved.
---------------------------------------------------------------
Cloud Agent is Running

Connectivity Issues:
Symptom Cause Observed
--------------------------- ------------------------------------------------------ -------------------
Agent unable to communicate Agent unable to connect to Identity Management service 2020-10-12 09:48:49

---[OMC Ping Hop]------------------------------------------[Time]-[Details]-----
  OMC omc-165a34fc20dd64.api.omc.ocp.oraclecloud.com:-1 48ms javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: PKI-07005: Untrusted certificate chain.
--------------------------------------------------------------------------------

 

Error captured from : <AGENT_INST>/sysman/log/gcagent.log

INFO - Attempt 2: TSAccess[POST https://<IDCS>:443/oauth2/v1/token
StartTime:2020-10-12 12:08:10,919 CEST
Headers:
Authorization=**********************************************************************************************************
Content-Type=application/x-www-form-urlencoded;charset=UTF-8
Response Status:0
EndTime:2020-10-12 12:08:10,948 CEST
Error:ClientHandlerException: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: PKI-07005: Untrusted certificate chain. due to SSLHandshakeException: java.security.cert.CertificateException: PKI-07005: Untrusted certificate chain. due to CertificateException: PKI-07005: Untrusted certificate chain.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.