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How To Transfer A Chat Direct To Another User, Instead Of Transfer To A Queue? (Doc ID 2720916.1)

Last updated on OCTOBER 16, 2020

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Goal

This is for some platinum contact chats, where they must be taken by their owners. For example, if the platinum contact Max enters the chat, this chat must be sent to the user owner of Max contact. So the chat is routed in a queue and the first agent should transfer to the owner of the contact.
How to transfer a chat direct to another user, instead of transfer to a queue?
 

Solution

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In this Document
Goal
Solution
References


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