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Error "P6 Pro cloud connect error. Unable to communicate with cloud server. Retrying x of 12 retries" When Attempting to Login to P6 Professional (Doc ID 2721747.1)

Last updated on OCTOBER 30, 2020

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.12 and later
Information in this document applies to any platform.

Symptoms

When attempting to log in to P6 Professional using the CloudConnect driver, the application fails to connect and the following error occurs.  Users must exit P6 and retry multiple times before being able to login successfully.

P6 Pro cloud connect error
Unable to communicate with cloud server
Retrying 10 of 12 retries.

Changes

 

Cause

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