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Unable To See Save & Save And Close Button For Customer Type Account Records (Doc ID 2721849.1)

Last updated on DECEMBER 22, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Goal

For Account object, customer sees that, users (with Sales rep role), see the Account records (where they are not owners or in team) with Save and Save & Close button for Prospects records but they don't see these buttons for Customer records.

What is causing this problem and how can be resolved?
 

Solution

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In this Document
Goal
Solution
References


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