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# of Logins and # of Active Days is not accurate in Sales - CRM Resource System Usage (Doc ID 2722127.1)

Last updated on MARCH 19, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Goal

Customer has a usage report that uses the subject area "Sales - CRM Resource System Usage" that is not reporting correct values.

For a specific day, user logged in the application but report returns:

'# of Logins' = 0

'# of Active Days' = 1

NOTE: The ESS job "Refresh BI Reports Audit Data for User Adoption Reporting" is running successfully every night.
 

Solution

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In this Document
Goal
Solution
References


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