ODA Insights Shows Different values than ODA Analytics For Same Time Periods (Doc ID 2722875.1)

Last updated on OCTOBER 23, 2020

Applies to:

Goal

Why does ODA Insights show different values than Analytics for same time period? Specifically why number of error conditions is different?

For example: Insights shows 2 Error Conditions while Analytics shows 6 Errors. According to the documentation, the values should be the same in both places:

Insights:
* Error Conditions: The number of errors (system-handled, infinite loops, or timeouts) across all conversations.
Analytics
* The report includes other factors that influence the skill’s performance during this period: the number of errors (system-handled errors, infinite loops, timeouts) and unresolved intents.
 

Solution

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