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Oracle Fusion Benefits: New Hires are Unable o Enter TIN for Dependents (Doc ID 2723308.1)

Last updated on JUNE 08, 2022

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Manage Benefits

ACTUAL BEHAVIOR
---------------
When an employee is adding a dependent in ESS, the TIN is not able to be entered for the dependent. If this cannot be entered, this affects the enrollments and what is passed on payroll.

EXPECTED BEHAVIOR
-----------------------
The TIN should be able to be entered for dependents in ESS.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to People to Cover
2. Add a new dependent to the employees record
3. See that the TIN cannot be entered.

BUSINESS IMPACT
-----------------------
This will impact enrollments and payroll.

Cause

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In this Document
Symptoms
Cause
Solution


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