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After Making Changes To Milestone Standard Coverage The Changes Do Not Take Effect (Doc ID 2723717.1)

Last updated on MAY 17, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
After updating the standard coverage condition time the old value is still being used in the milestone when creating a new service request.


EXPECTED BEHAVIOR
-----------------------
Expect that when the condition time is updated on the standard coverage that the change will take effect on all new Service requests

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Update standard coverage condition time..
2. Create a new service request.
3. The old condition time is still being used.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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