My Oracle Support Banner

Site Unavailable On Production (Doc ID 2724186.1)

Last updated on NOVEMBER 29, 2020

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Storefront and admin are unavailable

Getting errors when trying to access orders with an API: "The user is not authorised to access the resource"

Many of the pages have been disassociated from the site.

Suspect that a wrong layout was being loaded before and this explains why the site was not loading correctly.

Endpoints are not working.

Changes

 Migration from SLDC to OCI

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.