My Oracle Support Banner

OCE Desktop Sync App Notifications Are Not Opening After New DesktopApp Installation (Doc ID 2724226.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Content and Experience Cloud Service - Version N/A and later
Content and Experience Cloud Classic - Version 18.4.1 and later
Content and Experience Cloud - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Conversations - DOCS

Desktop App notifications are not opening in OCE after new DesktopApp installation

The OCE users are encountering an issue while clicking on notifications received on OCE Desktop App after recently installing the latest version. Sometimes it is disappearing & not connecting to OCE subscribed site.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.