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OMC: Agent Installation Failed At Registering Step With Exit Code [255] (Doc ID 2725138.1)

Last updated on NOVEMBER 03, 2020

Applies to:

Oracle Management Cloud - Version N/A to N/A [Release 1.0]
Information in this document applies to any platform.

Symptoms

$<AGENT_SOFTWARE_UNZIP_LOC>./AgentInstall.sh

Unzipping agent software, this may take some time...
Installing Cloud Agent...
Cloud Agent parameter validation started...
Cloud Agent pre-requisite checks started...
Cloud Agent base directory creation started...
Security artifacts download started...
Cloud Agent setup started...
Registering Cloud Agent...
 
[OMCAGNT-0000]: The execution of command [/opt/OMC-UTL/agent_inst/bin/omcli register agent /opt/OMC-UTL/core/1.50.0/install/registration.properties]
resulted in error with exit code [255]

From $<AGENT_INST>/sysman/log/emdctlj.log has below errors

2020-09-01 17:10:04,364 [1:D712F7A6] WARN - Overriding system property https.protocols, original value TLSv1.2,TLSv1.1,TLSv1 new value TLSv1.2,TLSv1.1

,TLSv12020-09-01 17:10:04,366 [1:D712F7A6] DEBUG - unable to register the lookup-service directive:ClassNotFoundException: oracle.sysman.emaas.gway.LookupServiceDirective

ErrorBody: Failed to create app for Agent <CLIENT_ID> with http status 409: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error","urn:ietf:params:scim:api:oracle:idcs:extension:messages:Error"],"detail":"App with the same na...(truncated)...

EndTime: 2020-09-01 17:10:21,884 EDT

<--> Endpoint: omc-<IDENTITY_DOMAIN>.api.omc.ocp.oraclecloud.com:-1

StartTime: 2020-09-01 17:10:51,900 EDT

Status: 500 Internal Server Error

Headers: X-ORACLE-DMS-ECID=<X-ORACLE-DMS-ECID>

Connection=keep-alive

X-ORACLE-APMCS-REQUEST-ID=<X-ORACLE-APMCS-REQUEST-ID>

X-ORACLE-APMCS-TAG=

Date=Tue, 01 Sep 2020 21:10:53 GMT

X-Frame-Options=SAMEORIGIN

Strict-Transport-Security=max-age=31536000; includeSubdomains;

Access-Control-Expose-Headers=X-ORACLE-APMCS-REQUEST-ID,X-ORACLE-APMCS-TAG

APIGW=a737e001-44e6-4a18-ac6c-3eec5526b714

Cache-Control=no-cache,no-store

Content-Length=395

X-APIGW-ERR=0

Content-Type=application/json

ErrorBody: Failed to create app for Agent <CLIENT_ID> with http status 409: {"schemas":["urn:ietf:params:scim:api:messages:2.0:Error","urn:ietf:params:scim:api:oracle:idcs:extension:messages:Error"],"detail":"App with the same na...(truncated)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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