Fusion Benefits: Life Events Processes Are Taking A Lot Of Time To Process
(Doc ID 2725634.1)
Last updated on NOVEMBER 16, 2020
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.13.20.10.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to process Life Events, is taking a lot of time and the following error occurs:
ERROR
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A connection to the server has failed.(status=504).
The process is anyway still running in the background and customer needs to log off and back in.
STEPS
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The issue can be reproduced at will with the following steps:
1. process life events
2. error occurs
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot process life events.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |